Business Analyst Finance Domain Sample Resume

This is just a sample Business Analyst resume for freshers as well as for experienced job seekers in Finance domain of business analyst or system analyst. While this is only a sample resume, please use this only for reference purpose, do not copy the same client names or job duties for your own purpose. Always make your own resume with genuine experience.

Name: Justin Megha

Ph no: XXXXXXX

your email here.

Business Analyst, Business Systems Analyst

SUMMARY

  • Accomplished in Business Analysis, System Analysis, Quality Analysis and Project Management with extensive experience in business products, operations and Information Technology on the capital markets space specializing in Finance such as Trading, Fixed Income, Equities, Bonds, Derivatives(Swaps, Options, etc) and Mortgage with sound knowledge of broad range of financial instruments.
  • Over 11+ Years of proven track record as value-adding, delivery-loaded project hardened professional with hands-on expertise spanning in System Analysis, Architecting Financial applications, Data warehousing, Data Migrations, Data Processing, ERP applications, SOX Implementation and Process Compliance Projects.
  • Accomplishments in analysis of large-scale business systems, Project Charters, Business Requirement Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, and Technical Specifications, data warehousing, reporting and testing plans.
  • Expertise in creating UML based Modelling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products & MS Visio.
  • Proficient as long time liaison between business and technology with competence in Full Life Cycle of System (SLC) development with Waterfall, Agile, RUP methodology, IT Auditing and SOX Concepts as well as broad cross-functional experiences leveraging multiple frameworks.
  • Extensively worked with the On-site and Off-shore Quality Assurance Groups by assisting the QA team to perform Black Box /GUI testing/ Functionality /Regression /System /Unit/Stress /Performance/ UAT’s.
  • Facilitated change management across entire process from project conceptualization to testing through project delivery, Software Development & Implementation Management in diverse business & technical environments, with demonstrated leadership abilities.

EDUCATION

  • Post Graduate Diploma (in Business Administration), USA
  • Master’s Degree (in Computer Applications),
  • Bachelor’s Degree (in Commerce),

TECHNICAL SKILLS

Documentation Tools UML, MS Office (Word, Excel, Power Point, Project), MS Visio, Erwin

SDLC Methodologies Waterfall, Iterative, Rational Unified Process (RUP), Spiral, Agile

Modeling Tools UML, MS Visio, Erwin, Power Designer, Metastrom Provision

Reporting Tools Business Objects X IR2, Crystal Reports, MS Office Suite

QA Tools Quality Center, Test Director, Win Runner, Load Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest

Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP

Databases & OS MS SQL Server, Oracle 10g, DB2, MS Access on Windows XP / 2000, Unix

Version Control Rational Clear Case, Visual Source Safe

PROFESSIONAL EXPERIENCE

SERVICE MASTER, Memphis, TN June 08 – Till Date

Senior Business Analyst

Terminix has approximately 800 customer service agents that reside in our branches in addition to approximately 150 agents in a centralized call center in Memphis, TN. Terminix customer service agents receive approximately 25 million calls from customers each year. Many of these customer’s questions are not answered or their problems are not resolved on the first call. Currently these agents use an AS/400 based custom developed system called Mission to answer customer inquiries into branches and the Customer Communication Center. Mission – Terminix’s operation system – provides functionality for sales, field service (routing & scheduling, work order management), accounts receivable, and payroll. This system is designed modularly and is difficult to navigate for customer service agents needing to assist the customer quickly and knowledgeably. The amount of effort and time needed to train a customer service representative using the Mission system is high. This combined with low agent and customer retention is costly.

Customer Service Console enables Customer Service Associates to provide consistent, enhanced service experience, support to the Customers across the Organization. CSC is aimed at providing easy navigation, easy learning process, reduced call time and first call resolution.

Responsibilities

  • Assisted in creating Project Plan, Road Map. Designed Requirements Planning and Management document.
  • Performed Enterprise Analysis and actively participated in buying Tool Licenses.
  • Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team.
  • Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.
  • Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.
  • Captured Business Process Flows and Reengineered Process to achieve maximum outputs.
  • Captured As-Is Process, designed TO-BE Process and performed Gap Analysis
  • Developed and updated functional use cases and conducted business process modeling (PROVISION) to explain business requirements to development and QA teams.
  • Created Business Requirements Documents, Functional and Software Requirements Specification Documents.
  • Performed Requirements Elicitation through Use Cases, one to one meetings, Affinity Exercises, SIPOC’s.
  • Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.

Client: The Dun & Bradstreet Corporation, Parsippany, NJ May’ 2007 – Oct’ 2007

Profile: Sr. Financial Business Analyst/ Systems Analyst.

Project Profile (1): D&B is the world’s leading source of commercial information and insight on businesses. The Point of Arrival Project and the Data Maintenance (DM) Project are the future applications of the company that the company would transit into, providing an effective method & efficient report generation system for D&B’s clients to be able purchase reports about companies they are trying to do business.

Project Profile (2): The overall purpose of this project was building a Self Awareness System(SAS) for the business community for buying SAS products and a Payment system was built for SAS. The system would provide certain combination of products (reports) for Self Monitoring report as a foundation for managing a company’s credit.

Responsibilities:

  • Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group.
  • Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and facilitated meetings to explain the impacts and effects of SOX compliance.
  • Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and Technical Requirements from the Business Group and the Technological Group.
  • Co – Authored and prepared Graphical depictions of Narrative Use Cases, created UML Models such as Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio throughout the Agile methodology
  • Documented the Business Requirement Document to get a better understanding of client’s business processes of both the projects using the Agile methodology.
  • Facilitating JRP and JAD sessions, brain storming sessions with the Business Group and the Technology Group.
  • Documented the Requirement traceability matrix (RTM) and conducted UML Modelling such as creating Activity Diagrams, Flow Diagrams using MS Visio. Analysed test data to detect significant findings and recommended corrective measures
  • Co-Managed the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of Change Request on the project.
  • Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
  • Co-oordinated with the off shore QA Team members to explain and develop the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing

Environment: Windows XP/2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Office Suite, Mercury ITG, Mercury Quality Center, XML, XHTML, Java, J2EE.

GATEWAY COMPUTERS, Irvine, CA, Jan 06 – Mar 07

Business Analyst

At Gateway, a Leading Computer, Laptop and Accessory Manufacturer, was involved in two projects,

Order Capture Application: Objective of this Project is to Develop Various Mediums of Sales with a Centralized Catalog. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Mentored and trained staff about Tech Guide & Company Standards; Gateway reporting system: was developed with Business Objects running against Oracle data warehouse with Sales, Inventory, and HR Data Marts. This DW serves the different needs of Sales Personnel and Management. Involved in the development of it utilized Full Client reports and Web Intelligence to deliver analytics to the Contract Administration group and Pricing groups. Reporting data mart included Wholesaler Sales, Contract Sales and Rebates data.

Responsibilities:

  • Product Manager for Enterprise Level Order Entry Systems – Phone, B2B, Gateway.com and Cataloging System.
  • Modeled the Sales Order Entry process to eliminate bottleneck process steps using ERWIN.
  • Adhered and practiced RUP for implementing software development life cycle.
  • Gathered Requirements from different sources like Stakeholders, Documentation, Corporate Goals, Existing Systems, and Subject Matter Experts by conducting Workshops, Interviews, Use Cases, Prototypes, Reading Documents, Market Analysis, Observations
  • Created Functional Requirement Specification documents – which include UMLUse case diagrams, Scenarios, activity, work Flow diagrams and data mapping. Process and Data modeling with MS VISIO.
  • Worked with Technical Team to create Business Services (Web Services) that Application could leverage using SOA, to create System Architecture and CDM for common order platform.
  • Designed Payment Authorization (Credit Card, Net Terms, and Pay Pal) for the transaction/order entry systems.
  • Implemented A/B Testing, Customer Feedback Functionality to Gateway.com
  • Worked with the DW, ETL teams to create Order entry systems Business Objects reports. (Full Client, Web I)
  • Worked in a cross functional team of Business, Architects and Developers to implement new features.
  • Program Managed Enterprise Order Entry Systems – Development and Deployment Schedule.
  • Developed and maintained User Manuals, Application Documentation Manual, on Share Point tool.
  • Created Test Plansand Test Strategies to define the Objective and Approach of testing.
  • Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and resolve the problems.
  • Developed and Executed Manual, Automated Functional, GUI, Regression, UAT Test cases using QTP.
  • Gathered, documented and executed Requirements-based, Business process (workflow/user scenario), Data driven test cases for User Acceptance Testing.
  • Created Test Matrix, Used Quality Center for Test Management, track & report system defects and bug fixes.
  • Performed Load, stress Testing’s & Analyzed Performance, Response Times. Designed approach, developed visual scripts in order to test client & server side performance under various conditions to identify bottlenecks.
  • Created / developed SQL Queries (TOAD) with several parameters for Backend/DB testing
  • Conducted meetings for project status, issue identification, and parent task review, Progress Reporting.

AMC MORTGAGE SERVICES, CA, USA Oct 04 – Dec 05

Business Analyst

The primary objective of this project is to replace the existing Internal Facing Client / Server Applications with a Web enabled Application System, which can be used across all the Business Channels. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Demands understanding and testing of Data Warehouse and Data Marts, thorough knowledge of ETL and Reporting, Enhancement of the Legacy System covered all of the business requirements related to Valuations from maintaining the panel of appraisers to ordering, receiving, and reviewing the valuations.

Responsibilities:

  • Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with users for verifying requirements, managing change control process, updating existing documentation.
  • Created Functional Requirement Specification documents – that include UML Use case diagrams, scenarios, activity diagrams and data mapping. Provided End User Consulting on Functionality and Business Process.
  • Acted as a client liaison to review priorities and manage the overall client queue. Provided consultation services to clients, technicians and internal departments on basic to intricate functions of the applications.
  • Identified business directions & objectives that may influence the required data and application architectures.
  • Defined, prioritized business requirements, Determine which business subject areas provide the most needed information; prioritize and sequence implementation projects accordingly.
  • Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
  • Used Test Director, QTP, Load Runner for Test management, Functional, GUI, Performance, Stress Testing
  • Perform Data Validation, Data Integration and Backend/DB testing using SQL Queries manually.
  • Created Test input requirements and prepared the test data for data driven testing.
  • Mentored, trained staff about Tech Guide & Company Standards. Set-up and Coordinate Onsite offshore teams, Conduct Knowledge Transfer sessions to the offshore team.

Lloyds Bank, UK Aug 03 – Sept 04

Business Analyst

Lloyds TSB is leader in Business, Personal and Corporate Banking. Noted financial provider for millions of customers with the financial resources to meet and manage their credit needs and to achieve their financial goals. The Project involves an applicant Information System, Loan Appraisal and Loan Sanction, Legal, Disbursements, Accounts, MIS and Report Modules of a Housing Finance System and Enhancements for their Internet Banking.

Responsibilities:

  • Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow / process diagrams, data flow / data model diagrams.
  • Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
  • Coordinated project activities between clients and internal groups and information technology, including project portfolio management and project pipeline planning.
  • Provided functional expertise to developers during the technical design and construction phases of the project.
    • Documented and analyzed business workflows and processes. Present the studies to the client for approval
    • Participated in Universe development – planning, designing, Building, distribution, and maintenance phases.
    • Designed and developed Universes by defining Joins, Cardinalities between the tables.
      • Created UML use case, activity diagrams for the interaction between report analyst and the reporting systems.
      • Successfully implemented BPR and achieved improved Performance, Reduced Time and Cost.
      • Developed test plans and scripts; performed client testing for routine to complex processes to ensure proper system functioning.
      • Worked closely with UAT Testers and End Users during system validation, User Acceptance Testing to expose functionality/business logic problems that unit testing and system testing have missed out.
        • Participated in Integration, System, Regression, Performance, and UAT – Using TD, WR, Load Runner
        • Participated in defect review meetings with the team members. Worked closely with the project manager to record, track, prioritize and close bugs. Used CVS to maintain versions between various stages of SDLC.

Client: A.G. Edwards, St. Louis, MO May’ 2005 – Feb’ 2006

Profile: Sr. Business Analyst/System Analyst

Project Profile: A.G. Edwards is a full service Trading based brokerage firm in Internet-based futures, options and forex brokerage. This site allows Users (Financial Representative) to trade online. The main features of this site were: Users can open new account online to trade equitiies, bonds, derivatives and forex with the Trading system using DTCC’s applications as a Clearing House agent. The user will get real-time streaming quotes for the currency pairs they selected, their current position in the forex market, summary of work orders, payments and current money balances, P & L Accounts and available trading power, all continuously updating in real time via live quotes. The site also facilitates users to Place, Change and Cancel an Entry Order, Placing a Market Order, Place/Modify/Delete/Close a Stop Loss Limit on an Open Position.

Responsibilities:

  • Gathered Business requirements pertaining to Trading, equities and Fixed Incomes like bonds, converted the same into functional requirements by implementing the RUP methodology and authored the same in Business Requirement Document (BRD).
  • Designed and developed all Narrative Use Cases and conducted UML modeling like created Use Case Diagrams, Process Flow Diagrams and Activity Diagrams using MS Visio.
  • Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities. Developed business process models in RUP to document existing and future business processes. Established a business Analysis methodology around the Rational Unified Process.
  • Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.
  • Assisted in developing project timelines/deliverables/strategies for effective project management.
  • Evaluated existing practices of storing and handling important financial data for compliance.
  • Involved in developing the test strategy and assisted in developed Test scenarios, test conditions and test cases
  • Partnered with the technical areas in the research, resolution of system and User Acceptance Testing (UAT).

Environment: Windows XP/2000/NT, SOX, MS Office Suite, SQL, MS SQL Server, XML, HTML, Java, J2EE, JSP, Oracle, WinRunner, Test Director

How to Protect Yourself From Laptop Theft

For most people owning a laptop is all about convenience. Being able to sit where your want to work, wander around from office to office, sit in front of the television or even brows the web in bed are the reasons why laptops have become so popular.

It has also become much more than a work tool. For many people it is the place where you keep all the things that are important to you: your email and financial information, business secrets, personal writings, even irreplaceable media like photos, film, and writings.

So if your laptop were stolen from you tomorrow, what would it do to your life?

Even worse, if a laptop belonging to your business were stolen that contained the personal data of customers or clients, it could put all of them at risk of identity theft and you could be held liable.

This crime draws both the common thief and the more sophisticated identity thief alike, and it's on the rise in England. Last year, a laptop belonging to the Nationwide and containing the personal information of over 11 million customers was stolen and never recovered. In London, laptop theft is up 15% on last year, with over 6500 laptops stolen in 2006 (not including laptops stolen out of homes and offices). Other metropolitan areas in Britain have similar statistics: over 2000 in Edinburgh with a 31% increase, and a 15% increase in Manchester.

Having a laptop stolen is personal nightmare if it is your own machine, but so much worse if you lose information that compromises your friends, co-workers, and clients. At Marks & Spencer's, a laptop lost in 2007 contained sensitive data about 26,000 employees, including their national insurance numbers and other personal identifying information. That cost Marks & Spencer's free credit checks for all employees and a promise to cover them for any damages if their identities were compromised. In the Nationwide case above, the company was fined just under a million pounds.

And even if you get the laptop back, even if the laptop was only "borrowed" its data can be copied off in minutes, putting any data on it at risk even after the machine is returned.

Two simple steps protect yourself against losing your personal computer?

The First Step: Protect Yourself

Laptops are at risk due to the very portability that makes them useful. It takes only seconds for someone to carry off your unguarded laptop, along with all its precious contents. The first thing to do is not leave it unprotected, even for a minute; Keep it in sight. Get good security on your wireless connections while you're at it, and carefully choose the places where you use that connection.

You can also get physical barriers against using a stolen laptop. For instance, biometrics including fingerprint scanners has become increasingly popular with laptops, and key cards that you keep in your wallet or luggage separate from the laptop can be used to secure it. Computers with hard drives mated to internal workings prevent your hard drive from being removed and copied. And if your laptop is used to access the Internet after it is stolen, there are subscription services that can trace it remotely and render it unusable while it connects to the web.

The Second Step: Consider Laptop Insurance

Laptop insurance is becoming one of the fastest growing specialist insurances. With low-cost monthly premiums, having some form of insurance policy could be the one thing between you and financial ruin. Laptop insurance is cheap, and if you have used other protections for your laptop, it gets even cheaper. Many providers offer worldwide cover, accidental damage protection and a 48 hour replacement service.

Protect yourself physically with laptop security and financially with good laptop insurance. With luck, you'll never have to depend on either. But if the worst comes about, you'll be glad you did.

IPhone Repair Service

IPhone repair services have been developed to help you repair your iPhone when it breaks or malfunctions. Not having to pay the cost of a brand new unit is a life saver for some and allows you to keep your existing unit in pristine condition. If you compare the price of repairing your existing unit against the cost of buying a new one, you'll find that you can save nearly 100 dollars even if the damage to the unit is substantial.

IPhones are very expensive pieces of equipment but even the best electronic technologies can not stand up to continued abuse. If something should go wrong with your iPhone, you need to understand that you have options available. The many repair shops available on the Internet today can help you to get your unit back to 100% functionality. Repairing your iPhone will save you a great deal of money and help you get your iPhone back to its original condition. Many repair centers even offer a warranty with their work. The repair technicians are usually always friendly, helpful, and available to repair your iPhone no matter when it breaks. You can count on repair shops that have been in business for a long time to know how to fix your item right the first time and give you the advice and information you need to make the best decision.

Look for 30-day or longer warranty while shopping for iPhone repairs, as it may end up saving you the emotional burden of wondering if you have made the right decision. If the same part malfunctions again within the warranty period, you simply ship the item back in to be repaired again without having to worry about the repair costs.

Customer service is usually top of the line with iPhone repair companies and they will explain to you the maintenance that is going to be performed on your iPhone. Any questions you have can generally be answered right over the phone. Your item is shipped using your choice of shipping methods or the shipping carrier of preference for the repair center.

In most cases, if your iPhone has a problem, it can be fixed through a repair shop. Water damage, glass replacement, diagnostic service, housing and chrome bezel replacement, battery replacement, full refurbishment, home button replacement, headphone repair, camera removal and replacement, power button repair, volume button repair, vibrate / toggle switch replacement, ear speaker repair , Dock connector repair and more! Most parts can be fixed or replaced on your iPhone.

Do not take chances with your hard earned dollars. You will end up saving hundreds by keeping the original equipment that works and replacing or repairing what does not. Do not throw your iPhone away just because it has been damaged or is malfunctioning. Send it in, they'll fix it right!

Five Superior Patio Furniture Types For Summer Living

When you are looking for the perfect patio furniture to enhance the quality and comfort of your outdoor summer living, you need to invest in something that will hold up over time, yet still provide a comfortable lounging experience.

While many think they are getting a good deal with discount chain brands that cost very little, the reality is that these types of furniture simply do not hold up well over time, and can actually cost you more in the long run if you must replace them Every year.

By investing a little more in quality, you will find your budget for furniture stabilizes over a short amount of time.

Here are five of the best options for your money:

Iron Furniture: With a history that dates back as far as the second millennium BC, iron has been serving mannered for thousands of years. It is a terrific substance for meeting your patio furniture needs as it produces a strong product that will stand up over time and support the wear-and-tear that furniture naturally experiences through use and the elements.

Teak Furniture: Wrought deep from the heart of the monsoon forests, teak is a thick wood that builds in both durability and comfort when used for furniture designs. And as furniture, it is a great choice if you are looking for something that will resist the weather, as teak patio furniture choices are sanded and polished to perfection.

Rattan Furniture: A wood family that includes over 600 species of palms, rattan is a natural at making your furniture strong and comfortable at the same time. It is a substance easily shaped and adjusted for a variety of looks and designs while still maintaining the properties that make for one of the most relaxing pieces of patio furniture on the market.

Wicker Furniture: There is a reason wicker patio furniture is one of the most popular styles for your outdoors living needs. It has an antique look that adds style, grace, and elegance to any backyard or covered patio environment. There is just something about the look of a wicker weave that encourages admiration for its careful craftsmanship. Sometimes that is why furniture enthusiasts continue to make it one of the most popular.

Plastic Furniture: What plastic patio furniture lacks in choice and durability, it makes up for in comfort and maintenance. With plastic patio furniture, you do not have to constantly take action to improve or maintain the quality of the selection. It is lightweight, easy-to-move, and in its own way just as relaxing as its more expensive counterparts. It is perfect if you frequently host outdoor activities, or if you just want something at a lower cost.

Crack a cold one open and meet the family on the patio. It is time for summer, which means it is time to relax. With patio furniture that suits your tastes and your budget, you will be able to kick back and enjoy these days for all they are worth with your friends and family. And that, you can not put a price tag on!